Ordering and refunds.

Online ordering is not open yet. This page explains the planned service. Final ordering terms will be published before payments are enabled.

Local pickup across Australia

Availability depends on participating butchers near your postcode. Each order belongs to one butcher. Check the shop address, products and collection hours before ordering. Delivery is not offered.

Prices and processing fee

Butchers set their product prices and pay no platform fees. The advertised price includes a customer processing fee of $2.00 per kilogram, added to the amount the butcher receives. The bag shows the included fee and full total before payment.

Payment and collection

Payments will be handled through Stripe. Wait for your butcher to confirm that the order is ready before travelling. Bring your order reference when you collect.

Pet mince subscriptions

You authorise the same recurring payment at the selected frequency, without a subscription discount. Payment is attempted two days before each collection. We reserve your mince ahead of one-off sales. Collect during your butcher’s published hours after ready confirmation. Your agreed price stays fixed unless you accept a change. Cancel future renewals from your private subscription link; a collection already being billed or paid remains an order. Failed payments or a butcher unable to supply may interrupt the service; no substitute or price change is made without your agreement.

Weekly and fortnightly collections keep the same weekday. Monthly collections keep the chosen calendar day, using the last day of shorter months. Collection dates must fall within the butcher’s available hours. Changes to products, quantities or price require a new agreed plan.

Finding your butcher

Distances are approximate straight-line distances from the centre of a postcode, not travel distances or delivery coverage. Location lookup uses Google Maps and is subject to the Google Maps terms.

If your stock is unavailable

If the butcher cannot supply an item you paid for, contact us with your order reference, shop name and the missing items so we can arrange a refund for those items. You do not have to accept a substitute you have not agreed to.

Get help with an order

Email hello@mypetmince.au. Include your order reference and a description of the issue. Do not email card details. Refund timing, processing-fee treatment, cancellations and missed collections will be covered in the final terms before ordering opens.

Your consumer rights

These arrangements do not exclude your rights under Australian Consumer Law. Read the ACCC guidance on refunds and remedies.

Prelaunch notice. Final business terms must be published before accepting payments.